Box stuck on arris screen

[Meme_stealer]

Tried to open Netflix now box went thru a few screens and is stuck on arris screen which says stb problem setected

[WestCoasterBC]

Unplug the box for 20 seconds and plug it back in. See if the software loads back into the Optik tv interface. Try it a few times if unsuccessful, if it still won’t load reach out to Telus.