Looks like it’s my IR repeater that’s the issue. Both the TELUS remote and Bose remote interfere with the Arris box through the repeater. Judging by other forums, looks like I have to ditch the clean cord free set up and put the box in the open. Or downgrade back to the old box. If stupid TELUS would just include the Bluetooth remote with the box like Bell does, there wouldn’t be a problem.