01-17-2021 01:00 PM
01-18-2021 06:07 PM
Just a weird question; do you have your two cable boxes really close or in the same room? For example, your PVR is attached to your modem but you have a cable box to your TV across the room. Since the remotes are IR and not bluetooth; you could be controlling both boxes. So if, say, you click on your box - your PVR could be ordering everythings.
01-26-2021 01:37 PM
01-26-2021 02:15 PM
I'm confused about the box you are calling PVR/modem. There is no such device. It's either a PVR or a modem, not both.
What is the model number of the device you are calling the PVR/modem that's not attached to a TV?
11-08-2021 07:12 PM
sorry I have the modem for my internet then I have a PVR and TV box in living room and TV box in Bedroom. I am happy (but maybe I shouldn't say anything) to say the orders have stopped finally (although I get recordings I never set) and now dealing with billing issues since going to fiber - all in a day's adventure...
01-18-2021 06:45 PM
Are the unexpected recordings live or scheduled for the future?
I recall reading some posts here about similar situations. It's possible someone else's PVR is cross connected to your account at the TELUS back end.
01-26-2021 01:32 PM
02-10-2021 02:31 PM
11-08-2021 07:16 PM
thank you RayBixon!!! same thing with me (no 3 year old involved) but they insisted I must have ordered them as it couldn't happen any other way.... more than 5 hours and numerous calls until as you said "backend" and yes, so much time spent on this with them!!!! If I billed them what I spent on the phone/chat talking about this to them I'd get Internet and TV for the next 10 years for free. They did finally admit it as a known problem....