Just a weird question; do you have your two cable boxes really close or in the same room? For example, your PVR is attached to your modem but you have a cable box to your TV across the room. Since the remotes are IR and not bluetooth; you could be controlling both boxes. So if, say, you click on your box - your PVR could be ordering everythings.
I'm confused about the box you are calling PVR/modem. There is no such device. It's either a PVR or a modem, not both.
What is the model number of the device you are calling the PVR/modem that's not attached to a TV?
sorry I have the modem for my internet then I have a PVR and TV box in living room and TV box in Bedroom. I am happy (but maybe I shouldn't say anything) to say the orders have stopped finally (although I get recordings I never set) and now dealing with billing issues since going to fiber - all in a day's adventure...
Are the unexpected recordings live or scheduled for the future?
I recall reading some posts here about similar situations. It's possible someone else's PVR is cross connected to your account at the TELUS back end.
thank you RayBixon!!! same thing with me (no 3 year old involved) but they insisted I must have ordered them as it couldn't happen any other way.... more than 5 hours and numerous calls until as you said "backend" and yes, so much time spent on this with them!!!! If I billed them what I spent on the phone/chat talking about this to them I'd get Internet and TV for the next 10 years for free. They did finally admit it as a known problem....