I am having the same issue. Telus website says this channel moved to Good Times theme pack (now renamed). I have the Good Times pack but it says I am not subscribed to that channel. I have reset my cable box to see if channel 551 shows up but to no avail.
a month ago
Please reach out to our support team to help with this issue. (Call 1-888-811-2323. You can request to get a call back so that you don't need to wait on the line and you will not lose your spot in the que!)
Thank you for the reply, I did contact the support team over a week ago regarding this, I even sent them the website link to where it said what theme pack the channel was moving to. As of this date, it hasn’t been corrected nor have I heard back from anyone at Telus on how they are going to fix the issue.
I talked to a supervisor at Telus today, and they couldnt understand it either. Seems the Telus Optik internet update pages aren’t “ up to date”. BBCFHD is in the “Nature and Civilization ” pack, not “Good Times”, now “Laughs and Cheers”. They made me a deal to add BBCFHD to my package, and rebate me the charge.