Hello I have an Arris VIP5662W 4K box. I want to connect to a non-HDMI TV and the installer provided the breakout cable. Thing is it doesn't seem to work. Does anyone know if the DIN port is active by default, could it be my cable? etc. There is very little information online beyond the manual showing it is possible with the cable, which I do have. Thanks in advance.
The port is active by default. I've run in to issues with them before though. Sometimes it was the breakaway dongle itself that was faulty and replacing it fixed the issue. Other issues it was a problem with the port on the main board inside the box as when you connect the dongle you have to press very hard to get it to connect properly and it almost feels like you have to push so hard you risk breaking some of the leads on the chip for the port connecting it to the board. If you still have the number of the tech who gave you the dongle give him a shout so he can bring you another one. If that doesn't work then your 4k box might need to be replaced.
The AFL contractor says they will only help if I find out the part number. May anyone check that, please?
If you're in the Edmonton area I can get you one. Otherwise what you need is called Arris VIP 56N2 Breakout Cable. Part # 2369193. Any Telus tech should have these on hand or can easily obtain one. The AFL contractor might be a different story.
I can get you some pics of the cable itself. If you google Arris breakout cable you'll see a diagram of it but not sure if that will help too much. Now I'm curious what you're using the box for over in Portugal... Are you getting Optik over some kind of VPN connection back to a residence in Canada? This is starting to get quite fascinating.
I have here a provider that uses an arris vip5662EW and has never heard of the cable and don't use it. They even said that the manual they gave us wrong because that cable does not exist.
So have done lot of research and found this forum and the pinouts site but no more info on the cable
Does diagram you saw show some info on the connections, like pin 1-ground, pin 2-audio L?