Arris 4k Wireless box DIN port

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Resident

Hello I have an Arris VIP5662W 4K box. I want to connect to a non-HDMI TV and the installer provided the breakout cable. Thing is it doesn't seem to work. Does anyone know if the DIN port is active by default, could it be my cable? etc. There is very little information online beyond the manual showing it is possible with the cable, which I do have. Thanks in advance.

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Ambassador

The port is active by default. I've run in to issues with them before though. Sometimes it was the breakaway dongle itself that was faulty and replacing it fixed the issue. Other issues it was a problem with the port on the main board inside the box as when you connect the dongle you have to press very hard to get it to connect properly and it almost feels like you have to push so hard you risk breaking some of the leads on the chip for the port connecting it to the board. If you still have the number of the tech who gave you the dongle give him a shout so he can bring you another one. If that doesn't work then your 4k box might need to be replaced.

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Advocate
I find mine is loose. I don’t think I’ve tried pushing it in with extreme force. I just have to be careful it doesn’t fall out, because the sockets on the other end pull on it. Sometimes I’ve used tape to support the hanging parts, so I know it’s not going to come loose. As long as mine is connected, it works fine.
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Ambassador

Yeah that's not normal. If its loose its not in all the way. Don't be afraid to push on it really hard. IMO it's a design flaw by Arris. It should be snug in to the socket and tight enough that you can't pull it out without applying some decent force.

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Ambassador

Not sure if you checked for this.  There is a thing called SOC, selective output control.  If hdmi cable is connected, it disables the output into the DIN port.  Check that one first.  I have successfully used the breakout cable for a while but it doesn't work if there is an HDMI cable connected.

 

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Helpful Neighbour

Hello,

 

Dos the audio still work? Or the hole port is off?

 

Does anyone know where I can buy this cable?

 

thanks

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Connector

The red/white analog audio is always on when hdmi is used.

Just ask a Telus or AFL contractor employee and they will very likely give you one...not sure where to buy one.

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Helpful Neighbour

Unfortunately they refuse to give one.

I am avoiding to make one. Maybe i'll find someone who has a spare and sells it to me.

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Helpful Neighbour

Thank you. I understand now. When the hdmi is plugged in, the analog image is blocked but not the audio.

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Helpful Neighbour

Hello again,

The AFL contractor says they will only help if I find out the part number. May anyone check that, please?

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Ambassador

@msramalho wrote:

Hello again,

The AFL contractor says they will only help if I find out the part number. May anyone check that, please?


If you're in the Edmonton area I can get you one. Otherwise what you need is called Arris VIP 56N2 Breakout Cable. Part # 2369193. Any Telus tech should have these on hand or can easily obtain one. The AFL contractor might be a different story.

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Helpful Neighbour

Thank you very much. Unfortunately I am in Portugal.

AFL contractor says "that is not an AFL part number". I think they are messing with me. -.-'

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Ambassador

I assumed AFL used the same inventory records as Telus techs but I guess not. How are you planning on acquiring the part if you're in Portugal?

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Helpful Neighbour
Thanks for your help. It was one of the most helpfull pieces of information I got so far. It was a shame that AFL could not help. I will try telus.

AFl said they could sent by postal or maybe talk to AFL portugal. However they needed the part number.
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Helpful Neighbour

Hi again,

Sorry for keep asking difficult questions.
Do you have any more info on the cable like a connections diagram?

Now I am seriously thinking in making my own cable XD.

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Helpful Neighbour
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Ambassador

I can get you some pics of the cable itself. If you google Arris breakout cable you'll see a diagram of it but not sure if that will help too much. Now I'm curious what you're using the box for over in Portugal... Are you getting Optik over some kind of VPN connection back to a residence in Canada? This is starting to get quite fascinating.

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Ambassador

Arris breakout cable.jpg

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Helpful Neighbour

No. XD
I have here a provider that uses an arris vip5662EW and has never heard of the cable and don't use it. They even said that the manual they gave us wrong because that cable does not exist.
So have done lot of research and found this forum and the pinouts site but no more info on the cable

Does diagram you saw show some info on the connections, like pin 1-ground, pin 2-audio L?

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Ambassador

The only other thread I found that talks about each pin other than the one you linked is this one

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Helpful Neighbour

Thank you

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Helpful Neighbour

So after all this time I found out that the arris part number is 598887-001-00  and  the name is AUDIO VIDEO BREAKOUT CABLE FOR VIP56N2 PRODUCTS.

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Advocate
Ms Ramla ho,
You've wasted everyone's time. Why are you posting on a forum for Telus iptv Canada, when you're on.some other iptv system in Portugal, part numbers for the exact or similar product from same mfg vary from country to country and vendor to vendor.

Do you actually have AFL as your installers there even? I finding difficult to believe that AFL "cable installers " have gloabl reach . The correct part number and photo for Telus optic customers was posted, yet you demanded a resolution to a problem , no one in Canada could possibly solve.

Why didn't you simply email arris? Or Arris Europe
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Helpful Neighbour

Hello,

 

The first thing i did was e-mail, chat and use the phone line with arris. Then I tried my country providers.

I also do not "demanded a resolution to a problem". I feel sorry that you feel this way.

 

Yet, I would like to add something. With my persistence and all the info collected and given by the people in this, my provider finally agreed to order this cable. I recall that neither arris or the provieders agreed to solve the problem, only after gathering a lot of information and asking several times did they gave the first positive answer. Let's hope they do deliver this time.

 

Thanks you everyone and specially Chicnstu

 

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Guardian

@msramalho wrote:

Hello,

 

The first thing i did was e-mail, chat and use the phone line with arris. Then I tried my country providers.

I also do not "demanded a resolution to a problem". I feel sorry that you feel this way.

 

Yet, I would like to add something. With my persistence and all the info collected and given by the people in this, my provider finally agreed to order this cable. I recall that neither arris or the provieders agreed to solve the problem, only after gathering a lot of information and asking several times did they gave the first positive answer. Let's hope they do deliver this time.

 

Thanks you everyone and specially Chicnstu

 


In hind sight it would have been better to have created your own post about your problem since this thread is about an issue by a TELUS customer on a TELUS box.

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Guardian

@Optic_Issues_2B_Resolved wrote:
Ms Ramla ho,
You've wasted everyone's time. Why are you posting on a forum for Telus iptv Canada, when you're on.some other iptv system in Portugal, part numbers for the exact or similar product from same mfg vary from country to country and vendor to vendor.

Help in the Neighbourhood is kindly volunteered by people like @Chicnstu. If they considered it a waste of time they simply wouldn't reply.

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Helpful Neighbour

I also forgot, my provider said the cable would be 2,65 us dollars+ shipping.