Arris 4K topbox not working

[TJPY]

Hi everyone

I have a Arris VIP5602W top box that runs wireless to a second TV. Yesterday it stopped working... The only screen instructions asked to hold the power button for 10 seconds to reset the device. I have done that multiple times and no luck getting any further.  The Link light (green) and Record light (red) are both flashing at the same time but I am unable to find any information about what these lights mean.. I have checked the router and it shows that the optik TV is connected online.

Has anyone ever experienced this?

TIA

[xray]

Unplug it for 10 seconds and plug it back in. It will reinitialize which could take a while. Sometimes it looks like nothing is happening but be patient and don't redo it thinking it's stuck.

[TJPY]

It told me to hold the button for 10 seconds then it will restart. I unplugged the top box overnight and still the same error showing up. 

[jackrabbit000]

Have you tried to reboot the whole Optik TV system?

1. Restart modem
2. Power up PVR
3. Power up any other TV box

https://www.telus.com/en/ab/support/article/how-to-reboot-your-optik-system