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ALL OPTIC CHANNELS SCRAMBLED

Minky
Ambassador

At 8:10 pm all my Optic channels became scrambled, including recordings, on demand ,etc.  I tried re-booting,  No change, still scframbled.  Not the TV. YouTube app works fine.

3 REPLIES 3

Nighthawk
Community Power User
Community Power User

Did you reboot everything including the modem/router? You may need to reach out to tech support for a fix.


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Tried rebooting the modem.  No difference. I need to call Technical Support - one hour wait times.

A Telus technician came the next day and installed a new ARRIS box.  Great service!

Works fine now.