ALL OPTIC CHANNELS SCRAMBLED

[Minky]

At 8:10 pm all my Optic channels became scrambled, including recordings, on demand ,etc.  I tried re-booting,  No change, still scframbled.  Not the TV. YouTube app works fine.

[Nighthawk]

Did you reboot everything including the modem/router? You may need to reach out to tech support for a fix.

[Minky]

Tried rebooting the modem.  No difference. I need to call Technical Support - one hour wait times.

[Minky]

A Telus technician came the next day and installed a new ARRIS box.  Great service!

Works fine now.