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01-26-2021 01:50 PM
We added the Nighthawk to our network (plugged into port 1 of the modem) and we bridged our Telus Modem. Everything seems to be working except the PVR option on our Optik TV. We have 4 boxes: the main box is still showing the list of recorded items, the other 3 boxes says "PVR offline" and does not show the list of recorded items but it does show scheduled items and if I hit record - it will record on the main box. All 4 boxes are hardwired. We have "reset" all the boxes and rebooted the modem. What suggestions do you have?
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01-28-2021 11:05 AM
I assume the troubleshooting included rebooting the router and Optik boxes in a specific order?
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01-26-2021 03:13 PM
With a bridged modem, the boxes likely cannot see each other. Are all the Optik boxes connected directly to the modem or are any connected to your new router?
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01-26-2021 03:34 PM
That's exactly what it looks like. They are connected to the Modem (we believe). The only things my husband did was move a line from port 1 to port 2, added the Nighthawk to port 1 and turned on the bridge. We have only put devices (cell phones, laptops, etc... ) on the new router. Last night, I had him move the lines back but it didn't do anything so we are pretty sure it is the bridging.
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01-27-2021 03:27 PM
@Nighthawk latest update... we unplugged the Nighthawk, called Telus went through 40 minutes of troubleshooting and nothing worked. We have a tech coming tomorrow morning.
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01-28-2021 11:05 AM
I assume the troubleshooting included rebooting the router and Optik boxes in a specific order?