03-14-2018 07:38 PM
Solved! Go to Solution.
03-14-2018 09:41 PM
Hello,
Usually, Telus will first refer the account to collections and if the agency is unable to collect then the debt is sold off to collections. If you still see a balance on your account then you can still pay Telus directly. I would give them a call at 310-2255 and they'll be able to take a payment for the amount, close the account, and close the account with the collection agency. Once the debt is sold to the collection agency, you have to deal directly with the collection agency.
03-14-2018 09:41 PM
Hello,
Usually, Telus will first refer the account to collections and if the agency is unable to collect then the debt is sold off to collections. If you still see a balance on your account then you can still pay Telus directly. I would give them a call at 310-2255 and they'll be able to take a payment for the amount, close the account, and close the account with the collection agency. Once the debt is sold to the collection agency, you have to deal directly with the collection agency.