Foreign email address isn't approved

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ChristianZ
Friendly Neighbour
Hi My German Email @unity-mail.de has not been rejected. Why? My old one @arcor.de has been approved. ChristianZ
BillTelusCust
Ambassador

Rejected for what ?

ChristianZ
Friendly Neighbour
For my account in the neighbourhood community. I received a message email not valid. ...@unity-mail.de seems to be unknown or not allowd for Telus
BillTelusCust
Ambassador

That might be best dealt with by customer support.  I would not make mention of whether it is "foreign" or not, that might cause confusion.  An email address is an email address...

ChristianZ
Friendly Neighbour

Thanks for your replay  and have a great day

Community Power User
Community Power User

Might be the hyphenated email address causing an algorithm to refuse the email address as non-standard.

NFtoBC
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BillTelusCust
Ambassador

I would think that's not it, but so as to give the benefit of the doubt, I just successfully registered one with a hyphenated domain, so that's not it.

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Syaoran
Rockstar

It's probably something in the potential spam filters that bots have either attempted to use that domain in the past.  Use a GMail, Outlook, or something very common.