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Is there an error message presented? I've had no issues with my ancient login, though the process seems slow tonight.
Did the issue arise after making a change to your login, or did it happen without you making a change?
Are you using the My Telus link at the top of the page, or accessing it in another manner?
Finally, can't you choose a password of your own invention?
The Telus app updated a few days ago, I think, so if you're using the app, the update might be an issue. I signed into my account earlier this morning on my computer and it was fine. I'm not happy to see so much data used (much much more than trickle data) when I haven't touched my data since the last billing, but that's another issue.