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I have been happy with telus customer service for years, what is going on now? I called twice today for billing assistance and was on hold for more than 30 min in the morning - had to hang up and go do other things. Now this evening I was on hold for over an hour! Once I had a representative, the issue was fixed in less than 4 minutes. A total waste of my time if I wouldn't have had a cordless phone and could still do stuff around the house but a waste of electricity! What is going on? Is this what is going to be the new norm?