07-06-2018 02:26 PM
I keep getting a popup message saying"your Telus account settings are out of date". Have checked my settings and can't see what's wrong....any ideas ??
Solved! Go to Solution.
08-23-2018 08:49 AM
Please ignore that user. They are a spammer and are deleted.
🙂
07-06-2018 02:39 PM
Can you be more specific as to where you're seeing that message?
07-06-2018 06:51 PM
It happens when I open my browser (GoogleChrome). But...doesn't happen every time, just now and then.
07-07-2018 10:59 AM
What web page are you accessing when the pop-up occurs?
07-07-2018 01:22 PM
I'm not accessing any web page...this happens as soon as I've turned on the computer & opened my browser. I just click on the popup to close it and that's it until the next time it appears. I keep thinking there's something I should fix, but have no idea what !
07-07-2018 01:55 PM
Most browsers have a home page which opens as soon as you start the browser. You can change this in the settings of the browser. You might want to try changing this page to another for a while and see if the pop-ups continue.
07-07-2018 02:53 PM
Will give that a try. It just popped up when I opened CNN page...trying to confuse me !
07-08-2018 04:21 PM
Now it popped up on Knoor home page...not doing it on browser startup any more. Yikes !
07-08-2018 04:44 PM
Is there any chance you may be able to get a screenshot of the popup? I'm wondering if you've possibly got some malware in there affecting your browser. Do you have any antivirus software on your computer?
07-08-2018 04:47 PM - edited 07-08-2018 04:51 PM
Next step is to clear the cookies. Follow this instruction for Google Chrome cookie deletion.
It would also be interesting to learn where any links in the pop-up would send you. You can check without clicking the links in this manner:
Do you mean that you want to hover the mouse over a link and look at the bar that appears at the bottom left of the screen?
07-19-2018 04:44 AM
Yes....using Windows 10...guess I'm going to be stuck with it. Lately only seems to appear when I go to CNN....guess it doesn't like the news !
08-23-2018 05:50 AM
What does this have to do with my popup problem ???
08-23-2018 08:49 AM
Please ignore that user. They are a spammer and are deleted.
🙂