09-22-2015 01:08 PM
Password reset does not work.
09-22-2015 04:50 PM
Your only option at that point is to call Telus.
09-25-2015 06:29 PM
@ BSK
If the password reset link is not working, it's possible you attempted to guess your password and you've failed a certain amount of times, then your account becomes locked, and you need to contact customer support at Telus to have it unlocked.
Please give us a call, and we'll be happy to further assist you.
Hope this helps.