I found out about this from https://forums.redflagdeals.com/telus-add-1-5-credit-card-processing-fee-starting-october-pending-cr...
If this is the case going forward, can I get back paper billing so that I can make payments through the bank?
I have been with Telus for 23 years and have 5 people on my account, I moved to Telus because Sask Tel was nickel and diming me, well, it's time to move on. This credit card processing fee is part of doing business that is on the onus of the business owner. This is a complete rip off and it's time to move on, even if I must pay more elsewhere. I would suggest everyone make noise and let the world know how Telus may care about animals but they don't care about their customers!!
So, starting in October you're going to charge me to use a credit card for my ongoing bill payment? What the flying F?
I've been a loyal Telus customer for over 45 years, and this is the thanks we get? You give all the bonuses and presents to new people, yet those of us who have been here forever continually get sh*T on with your fees, increases, less service for more money, content reductions. I'm about ready to cancel my account completely and either switch to Shaw or find another option. I'm so pissed, I can't even think straight. You suck @telus
Thank you Telus for loosing a long time customer that has spend hundreds every month. I recently cancelled my Internet and OptikTV service that I have had for many years. I have been a landline customer for many many years. I have a standing offer to continue service for an attractive price valid until my schedule termination date at the end of the month.
The recent news about charging a 1.5% fee for credit card transactions on top of forcing me to go paperless, cancelling my token $5.00 Loyalty Credit a short while ago and perpetual absence of high speed internet is just too scummy. Telus offers ADSL 15/1 in my area and Shaw offers 1.5Gb. Telus is clearly not customer oriented and successfully lobbied the CRTC to rubberstamp an approval.
With this in mind it the decision to terminate my Telus services and switch to Shaw, an otherwise difficult decision a no brainer and very easy. I just need to spend my 250 Telus reward points before the termination date.
Why would Telus continue to Nickle and dime customers?
"As part of a class action lawsuit settlement, Visa and Mastercard have agreed to allow merchants to decide if they want to pass on the cost of accepting credit cards to their customers. Starting October 6, 2022, businesses will be able to charge an additional fee at the point of sale if a customer wishes to pay by credit card. Due to Consumer protection laws in Quebec, the option to surcharge will not be available to Quebec-based merchants. "
I have been a customer for over twenty years using a credit card to pay for this already overpriced service. Now, this monopolist Telus wants me to pay a fee of 1.5% for using a credit card. The internet service you provide NEVER meets the speed that you claim while the cell service is bad. What poor service and now you want extra money to give your CEO and board of directors a raise. I'll be shopping around for a new provider and placing a complaint with CRTC.
Already an existing discussion: https://forum.telus.com/t5/My-Home-Account/Telus-Credit-Card-processing-fee/m-p/128231