I found out about this from https://forums.redflagdeals.com/telus-add-1-5-credit-card-processing-fee-starting-october-pending-cr...
If this is the case going forward, can I get back paper billing so that I can make payments through the bank?
Ok Telus, here is how your business was looking end of June 2022:
TELUS annual/quarterly net income history and growth rate from 2010 to 2022. Net income can be defined as company's net profit or loss after all revenues, income items, and expenses have been accounted for.
Now..... do you REALLY have the audacity to pursue this blatant cash grab / gouge of attempting to charge customers a 1.5% "credit card processing fee". Like god forbid you give customers a tiny break during this time of record inflation when you are making literally hundreds of millions of dollars in NET profit. This is such a PR fail, it is laughable, how can you possibly be so out of touch and greedy?
This is a blatant money grab from Telus. Doing this only makes Telus look cheap and vindictive. Credit card companies have prevented merchants like Telus from charging customers for credit card processing fees and must accept all cards that bear the credit card network logo -- no matter the cost. Now that the courts have ruled that merchants can charge a credit card processing fee, Telus jumped at the opportunity to "get back" at the credit card companies by "spreading around the pain" to the customers.
Furthermore, such fees are business expenses that Telus can write off. So the card processing fee isn't something they end up eating anyways. The extra sting in the fee is that Telus charges GST/HST on top of the fee. 😡
This also makes Telus petty to go after all their customers to cover for their cost of doing business. Telus is also being pedantic by saying "you don't get charged a fee when you pay through your bank." Not so. There's a monthly bank fee that customers pay, plus if the payment bounces, the NSF fee is a lot more lucrative. 🤑 Plus the late fee and interest Telus charges on top of the now-late bill. Telus is making money hand over fist and this fee doesn't even make a dent in their bottom line at the end of the day. If Telus is so strapped for cash, they wouldn't be touting their "giving back" charity campaigns at every opportunity.
I hope the CRTC will stop Telus from implementing this fee, but Telus is a huge company with an army of smart people working for them. They'll find another way around this and invent some flowery term fee -- like the stupid "Government Regulation Recovery Fee" that Rogers was charging their customers many years ago which isn't even a service or benefit that the customer gets in return for paying that fee. It was just something Rogers made up to blame it on the government to say, "Hey the government made me do it." Just like Telus is saying, "Your credit card company made me do it." 🤔 😡
The long and short of it is we're screwed. End of story. Period. Put a fork in it. 😕
The telecom situation is so dire in Canada that our dear government has a tendency to pick its winners and losers. The CRTC is headed by a very telecom-friendly commissioner and will approve this fee. Since the fee also entails GST/HST, which is more revenue for the government.
Sure you can switch to other telecom providers, but the grass is sadly not greener over there. If I were to jog your memory, Rogers had a massive national outage in July and had one the year previous as well. Until they get their network up to scratch, they may have another massive outage again. Bell is not any better with their recent controversy surrounding the "sudden departure" of Lisa LaFlamme and their generally negative corporate culture and billing practices. It was fine when I was a Bell customer. Didn't run into any billing issues.
I've been around the block myself having been a customer of the Big 3. I got the best customer service at Rogers and the best coverage with Telus. Bell has the same coverage as Telus out west since they both share towers -- not sure out east though.
So the only workable solution to this problem is to pay through online banking as a bill payment to avoid their "frivolous" card processing fee. Thank goodness online banking bill payments don't charge an extra fee (generally, dependent upon your banking package).
If I see the credit card fee charged on my bills, I will switch to manual mailed cheques to Telus - the postage cost is about 1.5% and I get free cheques from the bank but having to process this will hopefully be just as inconvenient to Telus as they are being to us.
I will also look to another competitor that doesn't charge a stupid credit card processing fee.
You can complain to the CRTC about Telus' intent to pass on the Credit Card processing fee
The CRTC has received a ton of complaints on this topic, add your voice to the heap, hopefully Telus smartens up and reverses their tone-deaf position on this subject.
I'm not one to get onto forums or social media but I need Telus to understand just how unhappy that you made me this morning.
I have been a Telus customer for many years now and I've never been late to pay.
This morning the day after receiving my new invoice I went online to pay you and while I was about to submit a message popped up to warn me that now your going to charge a 1.5% credit card processing fee. Yes I know that all companies pay a processing fee which is considered apart of doing business.
I find this ridiculous that you are stooping this low and charging this fee.
You should be embarrassed that you have even considered this after having record profits year after year,
I for one would be happy to switch over to any American network that would like to come to Canada and compete with Canadian monopolies.
There's already a existing discussion about the fees here: https://forum.telus.com/t5/My-Home-Account/Telus-Credit-Card-processing-fee/td-p/128231 . It dates back to August when the credit card fees were all over the news.