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I was victimized by an internet scam involving an unauthorized "Survey" company posing as conducting a survey for Telus ... once you completed the survey there was an offer for an appreciation gift.
Because it was from TELUS I did not investigate thoroughly enough and went along with receiving the "gift" .... short story ... I lost $180.
I see the same scam is circulating again as a "September Survey for Telus Customers" and wish TELUS would send out a warning email to their customers or at minimum post an alert statement on their website advising their customers of the scam.
Has anyone else seen the messages and fallen for this scam?
Be that as it may. I paid my telus bill online on the 'secure' payment site. As soon as I submitted my payment the next page that came up was that of the 'Thank you from Telus' survey. As I am NOT the only one to be taken in by this scam you can understand MY 'ignorance'. Sorry, still pissed!
When you're on the Telus portal you can verify you're on the secure site by the HTTPS you can also Verify the certificate to know your not on a scam site! It's a simple check everyone should do especially when sending payments online.
Sorry you got scammed, but you will be more vigilant in the future. Especially knowing what sign to look for when dealing with "clone" fake sites.
Same thing happened to me as soon as I paid my account, I got the survey, Telus should have an answer to this scam because it happened immediately after I paid my account... How can this happens? I got scammed with $389 because I ordered two products... Nice gift from Telus. I called Telus and they didn't even bother to send it to their legal department... I was on Telus site and the scammers used Telus logo andthey pushed a survey after the payment and again on Telus site... What a joke... All those engineers and security at Telus!!! So pissed off from this company All Skin and I don't understand why Telus as big as they are they can't sue a company using their logo and infiltrating their site and scamming users on their site.... This is not acceptable from a big firm like Telus.
I too got this "TELUS" survey - with it the "FREE" gift. I accepted the gift only because I was on a "SECURE" TELUS website. Well, how wrong I was when I got charged for two items at $189.00 and $180.00!!! I cant afford that, I'm a single mom with 3 kids and 3 cell phone plans!! Super P.O.'d!! Glad I'm not the only one!
Why Telus didn't send an email and had a warning as you mentioned... Telus is responsible as those scammers, they didn't do anything about it. It is been happening since September and it happened to me today in November... Very pissed off....
There are scams that happen everyday to companies all around the world. As i stated above is one way to protect yourself. *If it sounds to good to be true always applies.
This is a fraud. Same thing happened to me. I answered the survey, and they told me i had won two products--one from myskinglows and the other from Smoothfaceskin. I was told i just have to pay 0.99 cents for shipping. They charged me 0.99 cents for two products. When i received my January Visa statement, there were two bills for US 139 and 146 (about 188 and 198 CDN dollars) dated jan 27 . I called my visa company and asked them if the same billings were in the Feb statement, and sure enough it was there too. They never told me that i had to cancel this within 14 days, otherwise i would be charge 139 US and 146 US.
That specific scam with the makeup / cremes has been on the news a few times now. It's not a new one.
I have come across one of those as well. The one I keep seeing is a pop up indicating that as a Telus subscriber I am eligible for a free gift. they do have a little survey about Telus customer service.
That should have been the first clue, I do not think Telus knows about Customer Service.
Anyway you are then shown a list of items, there are a bunch of testimonials listed as well. Thats when I closed the page.
It certainly does look like a Telus offer though. I am surprised that Telus is not working to remove them, I still keep running into them.
I'm sorry to hear you don't think Telus has good customer service . Telus is always working to remove them but, as soon as they remove one a new one comes around. There will always be someone posing as Telus or another company trying to steal innocent customer's information. Telus does send emails and sms surveys about customer service frequently. I've gotten both for calling into the call center and having Telus come out and install or fix an internet issue. They have also given out customer gifts in the past. http://about.telus.com/community/english/security
This is already twice I got the TELUS-look-like survey in 2016 and May 2017. I called the local police and opened the file but it was impossible to track the webpages, which generated such phishing fraud. Also my credit card provider started investigation but dropped it after recovering most of the money. Retinolla is still in business and neither TELUS, RCMP or Credit Card providers are able to stop it so far. There may be other big players involved, those who are paid for advertising and clicks in the phishing fraud: is it Facebook, Google, Microsoft or Apple? I would suggest to start police and credit card investigations, perhaps the number and cost of such will lead to action.