02-19-2017 07:31 PM
02-19-2017 07:45 PM
Does your account indicate it has been applied?
By 'bill', do you mean your credit card statement?
Maybe you got lucky!
02-20-2017 02:36 AM
02-20-2017 09:04 AM
Does the transaction show up under your prepaid credit card history? If it does you will have to give Telus a call to see what happened to that credit card payment that was processed.
Reach out to them via online chat (bottom right corner), twitter or by calling them at 1-888-811-2323
02-20-2017 10:10 PM
Have you checked your credit card statement to make sure the payment wasn't returned for any reason? I have seen the bank pull it back immediately before. It's rare but happens sometimes. Or had you just moved recently? It might have gone to a payment on your old cancelled account? Do you have any services for any rental properties in your name? Those are the only common errors I can think of. If you use telus.com you can see any payments reflected there. Once you login you just click on the billing section and under your current bill there's a payment history section that will show you the most recent payments you've made.
02-21-2017 09:32 PM
02-21-2017 09:55 PM
Time for a call or Chat I guess!