I was referred here for my feedback- really?

[lmnothappy]

Not sure why but I was referred to the "neighbourhood" for my feedback. I tired to use online chat this morning to sort out a billing issue and they weren't able to help me. My installer for my optik tv said my wireless box would be complimentary due to house set up/structure. I noticed I'm being billed for it. The online chat rep said I had to call your toll free number. The wait time is over 45 minutes. She gave me another one to try and same thing. I told her to pass on my feedback to her supervisor and she referred me here. So here you go- its great that you provide a product but how about some service. Its unreasonable to have wait times like this.

[xlxo]

I too 45 minutes to wait for an agent kinda long on a call a month ago.  We need more agent.

I'd also like to hear a countdown to know how many much longer that wait is going to be during my wait.

[Nighthawk]

I'm not sure when you guys are calling but I've never had a wait that long to speak to them...

[xl]

I  think  it's  at  certain  times  of  the  day...  ie  evening  hours  when  I'm  at  home.