07-06-2015 12:59 PM
I have been calling since July 1st and every time it advices there is longer than a 45 minute wait? There is no option for callback, I have on 2 occasions waited over an hour with no answer. I even tried contacting via online chat, it took 25 minutes to get an agent to come online, when he did it took nearly 15 minutes to identify my account. I requested a callback, but did not receive a callback. This is very frustrating as a new subscriber and makes me question if I made the right decision.
07-07-2015 12:40 AM
Hmm... for myself... I needed assistance late at night and used online chat last week. I got connected in 5 minutes.
Yes, I wanted an hour to speak to someone over the phone a few months back. Love my speakerphone.
08-31-2016 11:52 AM
07-08-2015 08:55 AM
Online chat never takes more then 5 min. Usually a minute to connect and things get solved fast. Everyone phones in and most don't use the online chat with an agent feature.
Hard to believe it took them a long time to find your account, if you gave them the account number. I never have any issues. Most time i have been online is 4 minutes to have any issues resolved.
07-08-2015 02:26 PM
Yes, the phone in wait times can be long during the peak times which is why I always use the chat. In the 6 or so times I've used it I've never waited more the 5 minutes. Average chat wait for me is about 2 minutes.
I can't imagine a situation where finding your account would take that long. It might take a while if you were not able to provide any of the following:
- TELUS land line number
- TELUS account number
- Billing address
- Billing name
All of the above are one-to-one matches to your account and should result in an immediate match. What type of information did you provide?
01-08-2016 10:15 AM
I am in school and need to talk to an agent
01-08-2016 10:35 AM
Call first thing in the morning before the lines get busy, call on your longer breaks, call after classes, call on the weekend. Telus hours are:
Mon. - Fri.: 8 am - 10 pm
Sat. / Sun.: 9 am - 8 pm
You can also DM through Facebook.
01-08-2016 01:49 PM
This also might be helpful. http://forum.telus.com/blog/N_blog/54467/all/we-ve-made-calling-us-easier
08-31-2016 11:49 AM
08-31-2016 11:55 AM
You can also reach out to our team on chat at telus.com/contactus from a desktop. 🙂
08-31-2016 01:41 PM - edited 08-31-2016 01:53 PM
The chat icon is located at the bottom right corner of your computer's browser window. Just click on the 'Contact Us' link at the bottom of the page.