Home phone 2 go app (crashes) on iphone X

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Arin
Connector
I am trying to run telus home phone 2 go app on my iphone x but it crashes all the time after loging in and after giving permission for contacts and microphone etc. Uninstalled and installed app 100 of time and did troubleshooting too but still doesn’t work. It’s working good on my iphone 8 with the same account but doesn’t work on iphone x.
Community Power User
Community Power User

Are both iPhones running the same version of iOS? If not, that could be one issue causing the different behaviour.

 

NFtoBC
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Arin
Connector
Can you plz mention, which iOS operating system you are using?
Arin
Connector
Could be but hard to downgrade software as on iphone X it’s 12.1.2 and on the iphone 8 it is 11
Community Power User
Community Power User

So, that’s likely why it is fine on the iPhone 8, but not on the iPhone X. Until the App is updated to resolve conflicts with iOS 12.1.2, you are outta luck. Post a review / comment in the App Store, to get the developer’s attention.

 

NFtoBC
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Arin
Connector
That,s not the fact as I uninstalled app from iphone 8 and upgraded ios software which is 12.1.2 but it’s working good on iphone 8 but crashes on iphone x with the same iOS software
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Arin
Connector
I have reset all the settings (factory reset) but still facing same problem which is app crash. Did not get any solution yet to run TELUS home 2 go app on my iPhone X