12-15-2015 01:33 AM
As a long time Telus Customer who has always been mostly happy with the service
and fees, I am no longer satisfied with the new DATA USAGE money grab.
Here's my main reason why I am ticked off:
1) There is no hourly usage chart to show the customer how much they are using.
I have never gone over my 150 GB quota but I recommended Telus Internet to a friend
and her DATA Usage is going over the limit every month.
Since she doesn't have a lot of money, and since I pay her regular bill montly... her new bills
are going through the goddamned roof. This is terrible and wrong since she doesn't play games,
watch TV, or do much with her internet. We even changed her router password in case someone
was breaking in.
Her monthly bills began skyrocketing in August... for no apparent reason. She doesn't look at
YOUTUBE or use HD for Videos or download music or videos.
Why is her bill so high???
She and her daughter stayed at our place for 4 days and our internet bill and DATA usage was
much the same... no change.. Our bill was the same. YET her telus in her apartment is
skyrocketing on DATA USE.
Has someone hacked into or patched into her router somehow??? Is that possible and can they
keep doing that.
A daily log by TELUS online is needed for any customer to see if they are being robbed of DATA
by some goddamned internet thief.
12-15-2015 09:34 AM
12-15-2015 10:12 AM
You can also use the tools in the gateway to determine the use. If there is a runaway device on the network, it would be traceable through the gateway logs.
12-15-2015 01:55 PM
As @Nighthawk said, it's probably best to have her call telus.
So many things could impact her data usage; malware, Windows updates, streaming video (netflix, etc).
In this day and age, 150Gb of data is not a lot on a home network. If that is her data cap, she might consider getting their unlimited option which costs $30 without home phone/TV or $15 with it.
12-15-2015 04:37 PM
Actually, as Dark_Kight mentioned Windows, if she has Windows 10, there is a feature enabled by default that allows Windows to share updates with other computers (like torrenting) and it can eat up data a lot.