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Credit on a closed account

Jilly
Just Moved In

Was on hold with Telus for 25 minutes, and threw in the towel.

 

Cancelled my Telus home internet account. Received a statement saying the account was closed and that I had a $25 credit. I would like to just apply this to my mobility account. How can I transfer the credit? 

2 REPLIES 2

NFtoBC
Community Power User
Community Power User

Unless the accounts were already linked, you would have to call Telus to either have the credit applied to your mobility account, or a cheque sent you.

 

NFtoBC
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psl
Neighbourhood Alum
Neighbourhood Alum

@Jilly, @NFtoBC is correct. Transfer of credit would require the assistance from a TELUS representative. For cheque, no action is required, it will be sent to your billing address.