Billing Error

[CEECEE87]

I spent 1.5 hours on the phone October 3 waiting to be ASSURED that Centre Ice would not be autorenewed. Lo and behold I received my Ebill today and there it is. I followed my instruction via yearly email reminder and called before the deadline. How do I have this rectified?

[NFtoBC]

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@CEECEE87 wrote:
... How do I have this rectified?

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Yet another call or chat, unfortunately.  Maybe request an email confirmation of the results of the discussion you hold with the CSR.