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What is with Telus customer service!!! I can never get anyone on the phone without waiting 2+ hours and the online chat bots can never help and continually repeat themselves saying "sorry for your inconvenience". I am livid! I am also a small business customer which means my phone is used for business. You would think with the limited hours the business support center has they would answer their calls at least quicker but no.
Also, I have been put on "hold" before on the phone only to be forgotten and no one ever gets back to me (even after 1+ hour of waiting) to which I call back and the office is closed! I have been jerked around by about every representative saying it's not our fault call Asurion to which I called Asurion and they answered in 5 min, gave me all the info and noted my account yet Telus still can't help.
For such a large company they are sure quick to charge a lot and sell you a phone but getting support is like searching for a **bleep** sasquatch!
Also, don't tell me to contact you using FB or social media as they can't help my issue and one shouldn't have to resort to social media for support.
I need to speak to telus rep about obtaining some past bills for my taxes. The phone wait times are one hour and i waited on the web site for 1/2 hour to CHAT and then they did not solve my issue and sent me to the phone number with the one hour wait time. This is unacceptable. I will be dropping one of my land lines due to this non-existant service.
But online might not go back far enough for all purposes. My daughter recently required 5 years of paperwork. This can sometimes be done in list format for a fee, depending on the company and what's involved, but it's always cost-free from the federal government for things like OAS income over X-amount of years.