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Dimo-X
Moderator
Moderator

With Easy Roam, you can utilize your current rate plan's data & minutes and stay connected while traveling. Below are some steps on how to add Easy Roam as well as important points to consider when using it.

 

Smart Devices-purple@480.pngAdding Easy Roam:



From the App:

  1. Go to Usage
  2. Tap on Easy Roam
  3. Enable the feature

App-Three-Panels-v2.png

 

Via Text Message:

  1. Text TRAVEL to 7626
  2. You will receive an SMS with instructions, reply with EASY 

SMS-Two-Panels.png

 

Sim Card-purple@480.png

 

Some considerations:

 

When am I billed?

  • The Easy Roam rate will be billed until 11:59 PM of the day you activated the feature. This would be considered 1 day's usage.

 

What if I don’t want Easy Roam?

  • If you don't want the Easy Roam feature to be active the following day, we recommend you disable Data Roaming, and turn on Airplane Mode.

 

How do I call back to Canada?

  • It depends which country you’re in. To place a call, check out this helpful site for dialling instructions: www.howtocallabroad.com
  • To send a text to contacts in Canada while travelling, follow the same number format as if placing a call.

 

Is there a cap on how much I can incur on Easy Roam?

  • The Easy Roam fees are capped. For the US Easy Roam the cap is at $350per bill cycle. The International Easy Roam is capped at $400 per bill cycle.

 

Is there anything I need to do when I return home?

  • When you return from your trip, you do not need to disable the Easy Roam feature as you will not be billed for it when in Canada.

 

Happy travels and let us know if you have any questions or top ups in the comments section below. 🙂 
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Comments
xray
Hero
  • The Easy Roam rate will be billed until 11:59 PM of the day you activated the feature. This would be considered 1 day's usage.

When I fly to Hawaii the arrival times are usually after 9:30 PM and sometimes close to midnight. If I land at 11:30 PM for instance that means if I will be charged a full day of roaming for just a few minutes of use. There should be a grace period for activation of roaming where it rolls into the next day's billing period.

 

  • If you don't want the Easy Roam feature to be active the following day, we recommend you disable Data Roaming, and turn on Airplane Mode.

Glad to see the mention of turning on Airplane Mode. It's the only reliable way to avoid triggering roaming. My wife's phone always trickles some data usage when we land even though she always has Data Roaming disabled. My phone does it sometimes as well but Data Roaming is usually on so it's hard to tell. I see many posts in the neighborhood from others reporting this problem. Not sure if the issue is with the phones or the network or perhaps an interaction between both. 

Dimo-X
Moderator
Moderator

Good morning xray!

Totally get it and regarding the grace period it's definitely a good idea! I'll definitely pass on the feedback. It's like, I want to be connected but do I want to pay a full days worth for just an hour or two... also I miss Hawaii (particularly the big island!) 🙂

 

Thanks and definitely agree, it's not uncommon to see some cases come in where some get dinged for roaming despite having data roaming disabled... quite often it's answering calls and sending texts that does it... but as you mentioned there is this oddity where some cases of roaming charges can still pop up for those that don't actually send texts or answer calls and have data roaming disabled. Puzzling for sure. So I often recommend turning on Airplane mode for a more fool-proof solution... and in very very rare cases removing the sim card entirely! lol 

xray
Hero

Removing Easy Roam using text message

Using the TELUS mobile device that you want to remove Easy Roam from, text REMOVE to 7626.

To confirm the applicable pay-per-use rates when travelling without Easy Roam, search your travel destination at telus.com/travel.

 

Removing Easy Roam in My TELUS

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Oddly I couldn't see the Remove button in My TELUS (both App and Browser) until I texted REMOVE to remove Easy Roam and then added Easy Roam back.

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Last update:
November
Updated by:
Community Manager