You've ordered your new device from TELUS and are eagerly awaiting delivery. Excited, you obsessively look out your window for the courier. We’ve all been there; the pre-delivery angst is real.
Stress less! Track your package every step of the way from the moment you place your order to final delivery with our easy-to-use Order Status tracker.
Simply enter your order number and the tracker will provide you with the most up-to-date status of your order.
Typical steps of an order
We've received your order and it is being processed. Typical processing time is 3-5 business days, though can be longer for popular devices or limited stock. When your order ships, you'll receive the tracking number. If further information is needed, we'll email you.
Good news! Your order has been processed and is ready for shipment. Keep an eye on your Inbox as the tracking number will be sent to the email address you provided us during renewal or activation.
The moment you have been waiting for. Your order has shipped and the courier name and tracking number will be emailed to you. Shipping time can typically vary between 2-5 business days.
Other statuses you may see
More information is needed to process your order
Uh oh, something went wrong. Reach out to the webstore by email at firstname.lastname@example.org at your soonest convenience. More information should have been sent to you by email.
Your order may have been cancelled for a number or reasons. A refund will be issued within 3-5 business days.
No order number found
“Please check your order number and try again.”
Still have questions about your online order?
Give our National Web Store a call at 1-866-488-2709 or email email@example.com.