You've ordered your new device from TELUS and eagerly awaiting it's delivery. Excited, you obsessively look out your window for the delivery person. The pre-delivery angst is real.
What if we told you we don't have to live like this any more? Track your package every step of the way from the moment you've place your order to final delivery with our easy-to-use Order Status Tracker tool.
Simply enter your 19 digit order number and the tracker will provide you with the most up-to-date status of your order. Keep an eye out for the following status':
We've received your order and it is being processed. Typical processing time is 3-5 business days (longer for backorders)
Good news! Order has been processed and is ready for shipment. A tracking number will be emailed to the address you provided us during renewal or activation.
We need more information to process your order
Uh oh, something went wrong. Reach out to our webstore by phone via: 1-866-488-2709 between 9-9pm ET or email email@example.com to complete the order
Your order may have been cancelled for a number or reasons. A refund will be issued within 3-5 business days. If you have questions, contact our webstore by phone via: 1-866-488-2709 between 9-9pm ET or email firstname.lastname@example.org
The moment you have been waiting for. Your order has shipped and the courier name and tracking number will be provided to you. Shipping time can vary between 2-5 business days. You can also track your order right away with the included link:
Still have questions about your online order? Give our National Web Store a call: 1-866-488-2709.