Once logged into your account, select Plans & Devices then click on Suspend service to a lost or stolen device.
We've made it easy to locate your device by providing you links to help locate it or you can click on No, it's still missing or Skip and suspend service now
Review your usage to see if the device has been used in the time it first went missing. Click on Suspend my service to proceed.
Service has been suspended and the device IMEI flagged to prevent unauthorized use with another SIM card.
Restoring service to your phone
To restore services to your device, start from step 1 where you'll now see the option to restore services on the suspended line.
If you are able to recover the device after suspending your service but unable to get to a computer, please contact TELUS to resume services via: 1-866-558-2273, telus.com/chat, or *611 from any other TELUS phone (airtime free).