Mobility
Trusted answers and information about Mobility devices, services, and solutions from Neighbourhood contributors and the TELUS team.
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The first step is to try and locate the device before suspending services. Here are some resources to get you started:
Locate your device using the manufacturer “find your phone” tool
Android Device Manager: https://www.google.com/android/devicemanager
Apple Find my Phone: http://www.icloud.com
Blackberry Protect: http://ca.blackberry.com/devices/features/security/protect.html
Windows Phone: https://www.windowsphone.com/en-us/my/find
These tools will help locate your device on a map using your device’s GPS function. You can also remotely wipe your saved information off your phone through these websites.
Please note the device will require connection to the TELUS network in order for these tools to work.
*For your safety, it is best to call the non-emergency line of your local law enforcement agency rather than recover it yourself if you suspect your phone was stolen.
Suspending your phone services
If the device cannot be recovered, the next step is to suspend services by logging into your online account.
Suspending your phone
Once logged into your account, select “Mobility”.
Click on “Suspend or Restore My Device”.
Confirm the subscriber line and device to be suspended*.
*If stolen, select “Disable the device from functioning on all Canadian carrier” in order to submit the IMEI to the National Blacklist
Submit the request and you’re done!
If you are able to recover the device after suspending your service, please contact TELUS to resume services via: 1-866-558-2273, telus.com/chat, or *611 from any other TELUS phone (airtime free).
