Mobility

Trusted answers and information and Mobility devices, services, and solutions from Neighbourhood contributors and the TELUS team.

Intermittent Issue with Incoming SMS on Samsung Galaxy S7/S8/Note8

Community Manager
  • Contributors:

We were recently made aware that some owners of Samsung Galaxy S7/S8/Note8 devices experienced trouble receiving incoming text messages. We’re pleased to inform you that Samsung has issued a software update and the following firmware versions to resolve this for anyone using third party text messaging apps like Android Messages:

  

Device

Software Version

Available for Download as of

S7

G930W8VLU2BQK4

Dec 1

S7 Edge

G935W8VLU2BQK4

Dec 1

S8

G950WVLU1AQJ4

Nov 3

S8+

G955WVLU1AQJ4

Nov 3

Note8

N950WVLU2BQJA

Nov 14

 

To find out which software version your device is running, tap on the following:

 

Settings > About Device > Software information > Build number

 

If your phone isn’t up to date, you can manually download the update. Tap on:

 

Settings > Software update > Download updates manually*

 

*Please ensure you are on WiFi as file size tends to be large. To ensure your device is secure and optimized, also consider enabling “Download updates automatically” if you haven’t already done so to ensure your device is running the latest available version.

 

If you have any concerns about missed text messages, you can add your text messaging app to the list of “Unmonitored apps” or disable App Power Monitor altogether:

 

Adding an Application to “Unmonitored Apps” list  

 

This will prevent the app from being put to sleep by App Power Monitor.  Note that the native Text Messaging app from Samsung does not need to be added to this. Tap on:

 

Settings > Device Maintenance > Battery > Unmonitored Apps > Scroll to bottom and select “+ Add Apps” > Select the App you wish to add

 

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Steps to Turn Off App Power Monitor:

 

Settings > Device Maintenance > Battery > Select “3 Dots on top right Corner” > Advanced Settings > App power Monitor > Off

 

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If you have any questions about this or any other issue affecting your device or services, please contact us.

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