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unused minutes to purchase phone

Paralyzer22
Connector

Hi.  If I have close to $300 of unused time on my prepaid phone, can I use some of that time to purchase a newer prepaid phone?  For example, if the Nokia Lumia 520 is $149, can I order that and just have it come out of the $300 in my account?

10 ACCEPTED SOLUTIONS

Did not know that I could use the credit for a new device purchase.  Had I known, I would have used it on the new Blackberry Q10.

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Thank you Judgement_Day, just want I wanted to hear!

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Hey Judgement_Day, I am a client care representative of the prepaid department, at the moment there is no way to purchase a phone with balance on the account. (that is not longer money those are minutes only).

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but so far, no. . there is no option! 🙂 until Nov. !

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Thanks.... Must it be a prepaid phone?  Can I use it the purchase a Telus phone to be used on my prepaid.  Salivating for the Z15!

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@Pamely wrote:
That's right is going to be Starting November 2013, customers will have the ability to upgrade their device using their account balance

Aww, I would get a Lumia right now (August) if I didn't have to wait until November to purchase it from my account balance.

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Have you check if you have Myrewards Dollars on your account? that can help you to get a discount towards a phone. That program will be active until the end of September! you should check it! 😉

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@Pamely wrote:
but so far, no. . there is no option! 🙂 until Nov. !

It's November now, has a date been set yet to buy new phones from our balance yet?

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now is November 8,2013. Anybody got any news yet about unused minutes to purchase phone?

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Hi everyone, using your account balance to purcahse a new phone launched today! The offer is available to Prepaid subscribers with a balance of $200 or more, and whose prepaid phone has been active for 6 months or more. Please be advised that you will need to purchase the phone by calling in, stores will not be able fulfill the offer at this time.

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13 REPLIES 13

Ginnungagap
Ambassador

Greetings Paralyzer22!

 

You can use your account balance towards the purchase of a new device.

 

In order to proceed with using your balance towards a new device you will need to call directly into 1-866-558-2273. Thank you.

Did not know that I could use the credit for a new device purchase.  Had I known, I would have used it on the new Blackberry Q10.

View solution in original post

Thank you Judgement_Day, just want I wanted to hear!

View solution in original post

Hey Judgement_Day, I am a client care representative of the prepaid department, at the moment there is no way to purchase a phone with balance on the account. (that is not longer money those are minutes only).

View solution in original post

 

I noticed that a change in policy is coming in October.

 

Extract from : http://mobility.telus.com/en/BC/Prepaid-Account-Balance-Policy/Prepaid-Account-Balance-Policy.shtml

 

Ways to use your account balance

  • You can transfer a portion of your balance to another TELUS Prepaid customer3.
  • Later this year, you will be able to use your account balance to purchase a new Prepaid device or accessories

That's right is going to be Starting November 2013, customers will have the ability to upgrade their device using their account balance

but so far, no. . there is no option! 🙂 until Nov. !

View solution in original post


@Pamely wrote:
but so far, no. . there is no option! 🙂 until Nov. !

It's November now, has a date been set yet to buy new phones from our balance yet?

View solution in original post

now is November 8,2013. Anybody got any news yet about unused minutes to purchase phone?

View solution in original post

Hi everyone, using your account balance to purcahse a new phone launched today! The offer is available to Prepaid subscribers with a balance of $200 or more, and whose prepaid phone has been active for 6 months or more. Please be advised that you will need to purchase the phone by calling in, stores will not be able fulfill the offer at this time.

View solution in original post


@Pamely wrote:
That's right is going to be Starting November 2013, customers will have the ability to upgrade their device using their account balance

Aww, I would get a Lumia right now (August) if I didn't have to wait until November to purchase it from my account balance.

View solution in original post

Have you check if you have Myrewards Dollars on your account? that can help you to get a discount towards a phone. That program will be active until the end of September! you should check it! 😉

View solution in original post

Thanks.... Must it be a prepaid phone?  Can I use it the purchase a Telus phone to be used on my prepaid.  Salivating for the Z15!

View solution in original post