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Just Moved In

hi! i have a prepaid phone and currently have a pre-paid plan which i renew every month by topping up, i just recently bought a new phone because my current phone is quite old, was wondering ..when I activate the new phone ( I am keeping the same phone number) does my balance carry over to the new phone or do I lose that money/credit ? Thanks!


Community Power User
Community Power User

If the SIM cards are the same size, you can simply swap it from the old phone to the new. If not, there is an option to register a new SIM card to your account. In either case, you would retain all your current account attributes.


Note: some SIM cards are pre-cut to fit multiple phones. If necessary to make yours smaller, check to see if you can pop the smaller size from the larger.

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