06-12-2020 06:05 PM
I'm being charged $75 (for 2-3 month I hear) for the Peace of Mind plan that I was invited by Telus to join at $65
at $10/month that could sum up to $30 !
Not much of a peace of mind for me.
06-12-2020 06:53 PM
HI @ClaudeB ,
I sorry for the incorrect expectations that may have been set relating to the monthly price of your Peace Of Mind Plan.
Based on the information you provided, and some assumption made by myself, it appears you were quoted $65/month for the Peace Of Mind plan. When you redeemed the offer, you were told that the plan would be charged at the regular price of $75 for 2-3 months, then the price will drop down to $65/month. This sounds like you were offered a promotional Mobile & Home discount. "Save Every Month - By becoming a TELUS Mobility customer, you can save $10 every month for 24 months, and earn TELUS Rewards with your monthly bill."
If the above is true, and you are concerned about the $30 extra you had to pay for the last 3 months before the $10 discount was applied, there is no need to worry. The Mobile & Home discount offers a $10 discount for 24 months. This is a total value of $240 in savings. You will receive the total amount of $240. Although this discount may take 2-3 months to apply, the 24 months timer begins once its added (2-3 months later). Instead of the discount being backdated, it gets future dated and will extend 2-3 months past your renewal/activation contract date.
Here is a chart which assumes you activated and redeemed the offer January 2020, and the $10 Mobile & Home discount was applied April 2020. You can see that the $10 monthly discounts will continue to apply, until the discounts reach a total of $240. At that point you are eligible for renewal of a new device, or perhaps have a family member who would like to join your account where we can re-add this promotion (if still available), otherwise we would add a different promotional discount, or offer a better plan.
JAN 2020 |
FEB 2020 |
MAR 2020 |
APR 2020 |
MAY 2020 |
JUN 2020 |
JUL 2020 |
AUG 2020 |
SEP 2020 |
OCT 2020 |
NOV 2020 |
DEC 2020 |
$75 |
$75 |
$75 |
$65 |
$65 |
$65 |
$65 |
$65 |
$65 |
$65 |
$65 |
$65 |
JAN 2021 |
FEB 2021 |
MAR 2021 |
APR 2021 |
MAY 2021 |
JUN 2021 |
JUL 2021 |
AUG 2021 |
SEP 2021 |
OCT 2021 |
NOV 2021 |
DEC 2021 |
$65 |
$65 |
$65 |
$65 |
$65 |
$65 |
$65 |
$65 |
$65 |
$65 |
$65 |
$65 |
JAN 2022 |
FEB 2022 |
MAR 2022 |
APR 2022 |
MAY 2022 |
JUN 2022 |
JUL 2022 |
AUG 2022 |
SEP 2022 |
OCT 2022 |
NOV 2022 |
DEC 2022 |
$65 |
$65 |
$65 |
$75 |
$75 |
$75 |
$75 |
$75 |
$75 |
$75 |
$75 |
$75 |
Hopefully this was able to address your concerns. If my assumptions were incorrect, please provide more context so I may better assist you.
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06-15-2020 05:29 PM