Mobility Services
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Why have I had to call in 9 times and why have I been lied to?

I have called into telus 9 different times, been thrown around, lied to, transferred from agent to agent, been dismissed and absolutely treated like crap. Is this an example of first class customer service? NO! Is this a "one" call resolution? NO! I ...

ambikav by Just Moved In
  • 2 replies
  • 0 kudos

Using tablet plans on smartphone?

Hi everyone, we're a couple of tourists coming to Canada in August and we're looking for a data-only prepaid SIM card. I was wondering if we could buy the tablet plans and use them on our smartphones, or will it be blocked by the network? The phones ...

ChenAv by Just Moved In
  • 1 replies
  • 0 kudos

Update on Apple IOS Wifi Calling feature

Would it be possible for you to provide us with an update on the implementation of IOS Wifi calling that was announced by Apple over a year ago? I have horrible service immediately outside of the downtown core of Vancouver in the Olympic Village, and...

ChrisBC by Friendly Neighbour
  • 12 replies
  • 0 kudos

European nightmare roaming packs

I'm planning to go to Europe next month and after I checked European plans by Telus I have nightmares really. Makes me want to switch to Rogers just because of roaming... Telus needs to step up and they need to do it soon!

Bubel by Just Moved In
  • 4 replies
  • 0 kudos

Unlocked Device, Non Telus SIM "Unregistered"

Hi all, has anyone had a issue with a unlocked code not working? So I recently received a unlocking code to unlock my Samsung S3. Bought a non Telus sim. Code was reJected. SIM card read: "not registered on network" "SIM card unregistered" also tried...

Resolved! Manitoba 2014 infrastructure upgrade investment.

Telus announced a large investment in Manitoba including major infrastructure upgrades last year. Where can I find details on these upgrades, proposed tower locations etc. I'm in a fringe area North East of Winnipeg and I'm frustrated by my poor cove...