Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Resolved! How to contact mobility Sales???

Hi, I'm currently a rogers customer with an expired contract and looking to switch to Telus. I had an absolutely great experience with Telus Internet and the support/sales staff there, however I've had the complete opposite experience while trying to...

LandonW by Just Moved In
  • 3 replies
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No data

Phone: Galaxy Note 5Region: MontrealConnection status: full barsSymptoms: I have no or really slow data. I see the upload arrow almost always on. Most of the time, webpage will not display and I will see a Chrome error. Loading anything will just tim...

Sebb by Just Moved In
  • 0 replies
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Resolved! WiFi calling: processing, and calling with Xplornet

EDIT:Solved completely by changing DNS settings on network to, under Settings>WiFi and selecting my home network.WiFi calling is working perfectly. Why Telus couldn't recommend such a simple change is beyond me.I set it up today and it said i...

azvee by Neighbour
  • 6 replies
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Paying off a device

If your service has been disconnected due to non payment, before your contract is up, can you return your device to Telus to pay off your remaining balance left from your phone?

BYOD Samsung 8, HD Voice, VoLTE don't work

Hello, I have a bit of a history with Telus regarding these services, which I'll briefly explain before the problem.I have spoken to customer service representatives that have told me HD Voice/VOLTE should be no problem with my phone. After testing, ...

Totally worst customer service

Hi, I have been with Telus for the past 8 months and its the worst customer service experience in my life. I am never satisfied with my bills and device balance. There are no proper explanations. Bad support. they say they would give me a call back b...