Mobility Services
Discuss and/or ask questions about TELUS Mobility services and solutions.
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Resolved! Data blocking

I requested to have 3 of 5 devices with data block enabled when setting up services on those numbers. They are for our kids and so I requested data block so they wouldn't use all the data. This did not happen because now I see we are almost at our li...

Tpaventi by Just Moved In
  • 6 replies
  • 1 kudos

Will I be charged for incoming calls....

I live in Lethbridge but will be in Powell River BC for eight days. A friend of mine (also from Lethbridge) will be in Hawaii at the same time and we would like call each other. We both have unlimited Canada wide calling plans so my question is: will...

hdub1819 by Just Moved In
  • 2 replies
  • 0 kudos

Activate SIM online - website broken

Bought a phone from Telus to replace current phone also from Telus. Agent told me to activate SIM online. Keep being told go to this page and click the "My...

Resolved! Swap numbers between Telus accounts?

I have two Telus accounts - one is a contract account (in Ontario with a 905 area code number), and the other is a prepaid account in B.C. (with a 250 number). I'm moving to Victoria next month, and would like to swap the phone numbers between my acc...

QuBe by Just Moved In
  • 4 replies
  • 0 kudos

Don't need datta anymore

Hi, I'm currently overseas and want to switch from a datta and voice plan to just having a voice plan to try to save money while travelling. Anyone knows how to proceed ( I can't call customer services since it'll be very expensive for me from here. ...

Ferielbz by Just Moved In
  • 2 replies
  • 0 kudos

Resolved! Phone number for customer service

Hello, I can't find a phone number on the website to contact customer loyalty. I don't want live chat or Twitter. I want to talk to someone directly. No at the stores, they can't help me. Do you see a number anywhere? JLP

JLP by Just Moved In
  • 3 replies
  • 0 kudos

Activate prepaid plan

I have iPhone 5s I'm trying to activate my new sim and plan. When I get to conform my information I can't press the button because the amount selection from the lat page is over top of the button. I can't find any way to close it or move it so I can ...

Pjfitz by Just Moved In
  • 1 replies
  • 0 kudos

Telus Extend EOL

Well it looks like the agency we love to hate has jumped into the fray, and caused the removal of Telus Extend from our use. The CRTC has demanded that e-911 services be available on Telus Extend, so the App and support has been deprecated effective ...

NFtoBC by Community Power User
  • 0 replies
  • 1 kudos