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Telus Extend EOL

Well it looks like the agency we love to hate has jumped into the fray, and caused the removal of Telus Extend from our use. The CRTC has demanded that e-911 services be available on Telus Extend, so the App and support has been deprecated effective ...

NFtoBC by Community Power User
  • 1923 Views
  • 0 replies
  • 1 kudos

Resolved! Connection to outgoing server smtp.telus.net failed

I am travelling in Mexico and get the above message when trying to send mail from my telus.net account. Mail doesn't get sent. Using my iCloud.com address works fine. What can I do? I tried using the iCloud outgoing server as a secondary server to ba...

unlock iphone

I am a telus customer. Paid $35.00 to unlock old iPhone to use while travelling. Now in Germany and phone is still telus locked. Tried thru third party to have telus send me an email with unlock code. It has been a week and nothing. What do I do next...

CAMB by Just Moved In
  • 2786 Views
  • 2 replies
  • 0 kudos

VoLTE update?

Any updates on VoLTE service in western Canada? Below link only shows two compatible phones not even latest devices? http://www.telus.com/en/bc/support/article/about-volte

Extra Data Charges in RED

I am a new customer and I have these extra data charges highlighted in red in my bill for $5 each. As far as I can tell it is not overage charges because they occur throughout the month, not at the end. What are they? When I tried calling, the wait t...

customer service

A question to the many who are fed up with Telus customer service.HORRBILE!.....you wait 30-45 mins only to speak with someone in the phillipines who cannot speak English. WHY???

blogwire by Just Moved In
  • 2020 Views
  • 2 replies
  • 0 kudos

Trace calls from private number?

Hi All I am receiving harassing calls from private number on my cell phone. I wanted to report this and not just block it.Is there a way to do it? Should i contact Telus or Police? Thanks for the response.

MikeRJ by Just Moved In
  • 3486 Views
  • 3 replies
  • 0 kudos

Email data usage

Over the last two months, my Galaxy Mega has started using crazy amounts of data. It is my email. It used to be about 17MB a month. Now it's 3 to 4 GB a month! Telus tech support said to switch to Microsoft Outlook so I did. No change in data usage. ...

CDF by Just Moved In
  • 2115 Views
  • 3 replies
  • 0 kudos