WiFi Calling isn't working on my brand new Samsung Galaxy S8+ which was purchased from Telus.

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Advocate

Hello, I just joined TELUS mobility and purchased a Samsung Galaxy S8+. I got the phone because it has WiFi Calling, and I work in an area with poor cell signal (big concrete building). I have not been able to set this phone up to work with WiFi, and can't seem to find the setting to turn it on in the phone. I went online to my account, and it says I do have VoLTE and VoWiFi activated on my account. What are the steps I need to do to have this set up correctly?


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Most Helpful
Resident

***UPDATE: TELUS ANDROID WIFI CALLING IS NOW ENABLED ON SAMSUNG GALAXY S8+****

 

Hi all, heavily anticipated and as we've all been patiently waiting! So today, on my Telus S8+ I downloaded that new update which is Oreo. I went to phone settings in the dialler, and at the bottom the Wifi Feature was there and I registered it and confirm it is now working. They have not updated what phones are supported but in order to use it, Ensure the following

 

1) Make sure to contact TELUS and ensure WIFI Calling + VoLTE is enabled

2) Make sure you download the latest android oreo which was literally just released.

3) Goto your dialer, click the 3 Dots on the top right clock settings and goto the bottom enable WIFI Calling and voila!

 

Their website still says G6 , and they have no updated it. I am not sure what other phones are supported but I am so happy as I was losing hope. 

 

Goodluck and let me know if this works for you guys!

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Community Power User
Community Power User

I've found with the iPhone and wifi calling it really depends what network you are on. If you're on your home wifi network, it should usually work. A more public one or a work one where there may be restrictions on what can be used on it, or a firewall, it usually won't work.

 

As for settings, open the Phone app. In the top right corner you should see a ". . ." menu. Hit that and choose Settings. If you scroll down in that menu you should see wifi calling if it's in there and available to that device. I don't see it on my S7.

 

That being said, it may not still work based on the Telus Wifi Calling FAQ. Only iPhones are listed there currently. 

 

@ScottyJ - Any news if Andoid devices will be included for wifi calling?


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Advocate

Thank you for trying to help, but I don't see any reference to a WiFi calling setting anywhere in the Phone App settings. Also, I have tried to use this phone on my home WiFi to test it out.

Community Manager
Community Manager

Hey @ThisGuyDoesntCare

 

We hear you. WiFi calling isn't fully available yet, though we're working on it! Once it's ready for full deployment, we'll definitely let you know. Stay tuned! 

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Advocate

Thank you for the update dru

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Advocate

So is there any update from Telus as to when us non-iPhone users can make use of Wi-Fi calling? Other carriers are offering it, and we all don't wish to buy into the half-eaten fruit brand.

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Community Power User
Community Power User
As stated by @dru it was being worked on in June. They're probably closer to having something available to the masses soon.


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Resident
Any update? Crazy it takes this long for it to come out, my galaxy s7 had WiFi calling
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Advocate
Telus just doesn't care about it's Android users. Compared to Apple, Telus considers us 2nd class I guess.
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Connector

I feel this subject is worth bringing up again as it could really help a lot of customers that live in an area with poor coverage. They were working on it in the summer. It's now fall and it'll be winter soon. The least they could do is give us an update that's not a season (maybe use the standard measurement of months??)

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Advocate

The bottom line is Telus really doesn't care about it's Android users, and if they had their way, they would sooner rather see their Android users leave for another network. Telus views Apple as the only phone that matters, and views Android users as low class leaches. If Telus could, they would Blacklist all Android phones.

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Community Power User
Community Power User

@ThisGuyDoesntCare

Or maybe Apple provides incentives to carriers to support leading technologies on Apple devices, and Android manufacturers do not.  There could be many reasons why one product line is supported first. 

NFtoBC
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Advocate

Nope, Telus will soon be kicking it's Android users off the network. 100% sure of that. Telus hates it's Android Subscribes and wants to get rid of them any way possible. Telus won't be happy until they have a 100% Apple subscriber base.

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Community Power User
Community Power User
Those are some strong allegations and totally false. Maybe there is a blackberry conspiracy as well then. Just because wifi calling isn’t available you’re reaching pretty far.

The iPhone has wifi calling. But I don’t even use it, even if I’m in a fringe area. While it does work in poor reception areas. The few times I used it, sound quality was a bit off. Android users will get it at some point as previously stated by @dru

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TELUS Employee
TELUS Employee

@BasesLoadedWalk wrote:

Nope, Telus will soon be kicking it's Android users off the network. 100% sure of that. Telus hates it's Android Subscribes and wants to get rid of them any way possible. Telus won't be happy until they have a 100% Apple subscriber base.


Why don't you just leave for anothe carrier, then?
I mean, if Telus are THAT awful..

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TELUS Employee
TELUS Employee

@WestCoasterBC wrote:
Those are some strong allegations and totally false. Maybe there is a blackberry conspiracy as well then. Just because wifi calling isn’t available you’re reaching pretty far.

The iPhone has wifi calling. But I don’t even use it, even if I’m in a fringe area. While it does work in poor reception areas. The few times I used it, sound quality was a bit off. Android users will get it at some point as previously stated by @dru

I don't get that though. Same technology, same network. Where's the problem? If the Android phone supports it, I can't see why..

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Community Power User
Community Power User

@TwitchyPuppy wrote:
I don't get that though. Same technology, same network. Where's the problem? If the Android phone supports it, I can't see why..

Same network, same name, not necessarily the same technology nor implementation.

 

NFtoBC
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TELUS Employee
TELUS Employee

@NFtoBC wrote:

@TwitchyPuppy wrote:
I don't get that though. Same technology, same network. Where's the problem? If the Android phone supports it, I can't see why..

Same network, same name, not necessarily the same technology nor implementation.

 


Why would the technology or implementation would be different? Wi-Fi Calling on iOS or Wi-Fi Calling on Android is still Wi-Fi Calling and it works the same way.

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Community Manager
Community Manager

Hi Folks, Android Wi-Fi calling is definitely coming soon. Clear dates will be announced as soon as they are available! This is something that we are working hard to roll out as quickly as possible, so please be rest assured that it will happen in the near future. 

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TELUS Employee
TELUS Employee
This is regarding Android, though.
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Connector

I have a Note 8 and the VoLTE and WiFi calling are working in Montreal. I notice that 2 days ago, It was marked HD on the left side of the call timer. When I'm not on WiFi, the LTE+ sign doesn't change anymore to the regular 4g.

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Resident
Note 8 user here and new to Telus from Rogers.

VoLTE does work on Telus, WiFi Calling however doesn't. Your 4G and LTE+ haven NOTHING to do with Wi-Fi calling (a feature on Android)!

Telus when will you give us Wi-Fi calling and 'Real' voicemail to text (just like you support on Google devices) recently?

I'm loving the network and everything else but these features are needed by us Android users.
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Resident

Another month has gone by, and still no update on the status of WiFi calling on the S8.  I have the unfortunate task of working in both mechanical and electrical rooms where cell reception is spotty but WiFi is rock solid.  Is there anyway we can get an ETA?

 

Thanks!

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Advocate

I've given up on the idea that Telus is even thinking about Android at all anymore. I expect Telus will be an Apple only service by early next year, and will tell it's Android users to either get an iPhone or to leave Telus all together. They most likely will send out notices saying your service will be cut off by March 1, 2018 unless you pay up for a $1500 iPhone. Truth is, Telus doesn't want their Android users anyway, as they see them as poor and second class subscribers. Telus only wants the premium, 1st class type of people.

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Resident
It seems so bizzare. They have the functionality om Android why won't they implement it across Samsung devices? It will take some pressure off their network too.
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TELUS Employee
TELUS Employee
Go figure..

Sent from my iPhone 8 Plus
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Resident

Hey @dru back in June you noted "Coming Soon" its now Feb 2018 - 3/4 of a year. S9 is almost available. STILL NO WIFI CALLING.

 

I think you're spreading misinformation or have a really bad definition of soon. 

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Rockstar

Newer phones coming out would be the priority.  You will be lucky in the S8 and S8+ get WiFi Calling by the end of 2018.

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TELUS Employee
TELUS Employee
It definitely depends on the carrier. I know Fido even supports Wi-Fi Calling on the S7.
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Rockstar

Rogers/Fido may have done it first on a national scale for Canada but Telus has never been a pioneering carrier.  Their Apple-like approach is to sit back, wait for everyone else to do it first, and then claim it as a milestone when they get around to doing it years later.  Wireless charging, anyone?!  😛