12-18-2017 09:31 PM
I have spent over 45 minutes on hold multiple times today and ending up just getting disconnected by Telus. Then on my drive home i called Telus mobility again and waited 2 HOURS on hold again and also got disconnected AGAIN! I tried calling since last Wednesday EVERY single day and never got through. I also tried calling Telus home services and asked them to transfer me to Mobility and still waited over 45 minutes just to get DISCONNECTED AGAIN!
Telus....What is going on?????
I also sent an email and have yet to receive any reply.
Would you please get back to me.....I've been a long standing customer for over 18 years and would like to get a good deal on my phone bill as well.
12-18-2017 10:12 PM
12-18-2017 10:59 PM
So what your saying is that because you cant get a hold of Telus you are switching to Rogers?
Ive been a long time customer of Telus, and if they will honor the same deal 60$/10GB then im more then happy to stay with Telus. They have always done good by me. I was just a little confused why i couldnt get through to them and why the line gets disconnected after a few hours of waiting.
12-19-2017 06:37 AM
12-18-2017 11:08 PM
Rogers is only offering a 5GB plan with a temporary bonus 5GB of data that expires in 24 months. Telus' plan is 10GB.
12-19-2017 06:34 AM
12-19-2017 08:38 AM
Telus's recomendation to me for customer service about an email reset is to call them. Do you think it would work?
12-19-2017 08:36 AM
I feel for you. However, I have been trying to get Telus to reset my email over 5 days. As long as Telus gets your money, customer service is a very low priority.