@BillTelusCust I tried calling, they are just closed on the weekend apparently.
Telus Support on Twitter did not respond.
And I left a message with our account manager. She probably can't get back to me my number can't be reached, for some reason.
I was hoping to get some answers from this forum, but still waiting.
Thank you for your suggestion.
Have you registered the new SIM to your account in the My Telus portal?
Have you confirmed by calling someone else near you to see if your phone number is registered to the SIM? If it for a new account or plan, it may have a temporary number assigned to it.