05-02-2020 12:26 PM
I can only make outgoing calls since putting the new Telus sim in my old phone.
05-02-2020 10:36 PM
I think you need to make an outgoing call to 611 and find out why.....good luck.
05-03-2020 08:37 AM
@BillTelusCust I tried calling, they are just closed on the weekend apparently.
Telus Support on Twitter did not respond.
And I left a message with our account manager. She probably can't get back to me my number can't be reached, for some reason.
I was hoping to get some answers from this forum, but still waiting.
Thank you for your suggestion.
05-03-2020 07:36 PM
We are all customers (or former customers) and don't have any insight into the "back end" And I think this is probably a back end problem.
05-03-2020 01:47 AM
Have you registered the new SIM to your account in the My Telus portal?
Have you confirmed by calling someone else near you to see if your phone number is registered to the SIM? If it for a new account or plan, it may have a temporary number assigned to it.
05-03-2020 08:35 AM
When I make calls to other people, it appears as my old number. So, I figure my old number was successfully ported to the SIM.
However, I can't send texts to anyone. Nor can I receive texts. And when people call me back, it goes straight to my original voicemail.