Where are Telus call center located?

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waliahmed
Resident

Just wanted to know where Telus call center are located when I am calling either in French or English to get answers to my questions about my mobility services. I know that Telus International call center are used to serve Telus customers but is there any located within Canada.

 

Thanks in advance ! Smiley Happy

Community Power User
Community Power User

You can see the various places here. You can always dial 611 on your Telus mobility phone.

Community Power User
Community Power User

I have spoken with bilingual staff in Vancouver. I expect also Montreal. 

 

NFtoBC
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Lola
Leader

Sure, I think there's a Telus call center in Burnaby still. You can Google that information.

 

Generally tho, it's tough to keep call centers open in Canada; we just don't like the job. My son worked directory assistance  for a while, and Shaw tech rep for another while, and he'll never do calling again. It takes a certain restrained personality not many people have. He has some fabulously funny stories tho, so those were worth his frustrations! Cat LOL

sharphead
Neighbour

@Lola wrote:

Sure, I think there's a Telus call center in Burnaby still. You can Google that information.

 

Generally tho, it's tough to keep call centers open in Canada; we just don't like the job. My son worked directory assistance  for a while, and Shaw tech rep for another while, and he'll never do calling again. It takes a certain restrained personality not many people have. He has some fabulously funny stories tho, so those were worth his frustrations! Cat LOL


Agreed. As someone who worked in call centers for 15 years, it does take a certain personality and not many can do it. So there's a few things that drive turnover in call centers, environment being the main one. That is taking call after call for your entire shift. Also call centres are considered by the beancounters as "cost centres" - meaning they are not profitable at all for a business, so cost cutting measures are at their worst, and the production line mentality is prevalent - which is why most are being outsourced to other countries, because the largest cost of a call center is the workforce and the constant training/retraining/new hiring.

 

Regarding funny call center story, I'll share!

 

Client calls in and were fixing her computer which is an older Windows PC. The call taken quite a bit of time, so sometimes you use jargon by mistake. We restart the computer and are back at the desktop.

 

"Okay can you reopen that window?"

"What? How do you know I have my window open?"

"Sorry?"

"How did you know I have my window open?"

"Wait a minute...you mean like your actual window to look outside?"

"YES."

...