Mobility Devices
Discuss and/or ask questions about TELUS Mobility devices and equipment.
747 PostsLatest topics in Mobility
Deceptive sales tactics hep
Anybody know how to reach someone to make a complaint about deceptive tactics? I recently switched over from another provider only to discover that what I had agreed-upon was not what they ended up charging me. I’ve spent 20+ hours on the phone. no o...
Fraudulent Behavior of Telus Sales Representative
Dear Telus Mobility Customer Service, I am writing to file a formal complaint regarding the fraudulent behavior and false promises made by Harsh, a sales representative from the Telus Team. I am deeply disappointed and angered by the unprofessional c...
Wrong phone number shoping up on texts
Hi folks. I've got a Pixel 6s and when I got a new contract with TELUS. I already had an account with Telus but the new contract required I get a new number and TELUS ported my old number back to the phone. Now somehow the number TELUS gave me with t...
Calls to Apple Watch immediately bounce to Voice Mail
So we have two Apple Watch cellular users in our household.. just discovered that when either user is away from their iPhone (or their iPhone is turned off) and is relying on their Apple Watch to receive voice calls, they are out of luck. All calls i...
Giving a Customer Rep a Good Review after Call
Hello, I want to give a shoutout to a customer rep Kawal who really helped me out and was patient with me in sorting out my billing and provider transfer back to Telus. I accidentally hung up when he mentioned that I'll be transferred over to a revie...
Stream+ & Prepaid Annual Prime Membership
I am looking to add a Stream+ subscription but I already have an existing annual Amazon Prime subscription that ends in September 2024. I can't seem to find any details about what happens when I add Stream+.Does any of the following happen?1. Pause m...
Web Store Issue
Three weeks ago I attempted to order a Certifed-Used Like New, IPhone 14 Pro Max.It showed as backordered in the Web store but still let me order it and said they would ship with in a week of ordering. The shipping date came and went, I then received...
Poor service
I originally called because I thought I had overage charges from my last vacation. Prior to my vacation, I called to update my phone plan. When I called Friday to discuss my overages, I was surprised to find out that my contract had expired, and I ow...
Are you experiencing “watch paint dry” sending a text/messsge with Siri?
Since the last update, my iphones take 10-15 seconds to send a message using Siri. I’ve tested on my phone and friends and narrowed it down to iOS and Telus. Friends on rogers/shaw DO NOT experience this. I also tested on/off cellular and wifi (Shaw ...
Unlimited Domestic & Intl Text with my 5g+ Plan
Okay, can some one explain this feature to me. I am on a 5G+ Plan and it says that I have Unlimited Domestic & Intl Text included. If I am in the EU, can I SEND texts and receive responses? Does this cover MMS as well as SMS texts? My is a US/Canada ...
