Telus changed my device balance on me.
I filed a CCTS complaint against Telus and won because they had it wrong on my account, and they went and blacklisted me without telling me. I found out when I tried to open a line. Customer service is HIDING the notes on my account and will not read them to me.
TL;DR: The recording is incomplete and cut in places. OP is NOT a current Telus customer and isn't happy that he was denied new service because of a business decision made by Telus based on his previous interactions with the company. No where in the recording was CCTS mentioned at all.
There are always two sides to a story. OP, you have only provided one incomplete side of it. The recording sounds like it starts halfway though a call and it there sounds there is at least one clear cut/splice in the audio.
I'm not buying that you were "blacklisted" simply for filing a CCTS complaint. There are any number of possible reasons a company could refuse service to you. Those reasons do vary from company to company and different industries. One big universal one is if a customer was being abusive enough to employees that work for a company. They have every right to refuse that customer service.
If the device balance was changed, you didn't mention what you did to try resolve the issue before going all the way to CCTS. Who did you actually speak to? Did you ever speak with a manager and if yes which department? Were you polite or hostile to the previous employees you spoke with?
From the audio recording:
I'm starting to think there is a bigger reason OP was refused service.