Telus Perks/ Purdys Chocolates melted and unsealed

[ShawnBourque]

Received order melted and not cellophaned‏

Hi,

We received Purdy's chocolates in the mail.  They were melted and not cellophaned.

They were sent to us by Telus Perks.  

Melted almost make sense, they were shipped and not bought fresh, but i would have expected them to be cellophaned to indicate freshness and not tampered.  I have never eaten Purdy's Chocolates before, they look like they could be quite tasty.  Please advise as I would rather throw them in the garbage then eat them.

Sincerly

Shawn

[Dark_Knight · Accepted solution]

Welcome to the forum  @ShawnBourque 🙂

For an issue like that, i'd suggest that you call their loyalty team. There have been a few mentions of similar things happening, but you can get them replaced. 

[Dark_Knight · Accepted solution]

Welcome to the forum  @ShawnBourque 🙂

For an issue like that, i'd suggest that you call their loyalty team. There have been a few mentions of similar things happening, but you can get them replaced. 

[ShawnBourque · Accepted solution]

Great, i called, they resolved this  to my satisfaction 🙂

[4sh]

We too received the Purdys Chocolates today in liquid form.  As soon as we opened the box it flowed all over the counter, pants, floor, etc.   

[Ginnungagap]

That's horrible to hear and looks like quite a mess too. I highly advise contacting TELUS support on Twitter (https://twitter.com/TELUSsupport), Facebook (https://www.facebook.com/telus) or by calling in at 1-866-558-2273.

[NightWing-Robin]

Holy Melting Chocolates Shawn-man!!... What a sweet disaster. I punder what may have happened there. The maker of those sweets are well known for their divine chocolateering skills. 

Nightwing

[xl]

Now I know why gift certificates are so popular.

[NikkiLa]

i didnt even get this perk.....

in fact i dont know how to find them 

[SeaOtter]

Hi Nikki, these perks are sent to randomly selected TELUS customers. If you were to receive it. You would get an email from TELUS directly, offering this perk and 3 others.