04-23-2021 02:09 PM
Yesterday I picked up a telus hub from a Telus retail store. During the sales process I indicated it was for my RV (so obviously not fixed). Today I set it up and once activated got the following email;
Thank you for choosing TELUS High Speed Internet with Smart Hub. |
Now that your Smart Hub service is activated, we would like to remind you that TELUS High Speed Internet with Smart Hub is a fixed internet connection that can only be used at your designated service location. |
In the event that your Smart Hub moves from this designated location, your internet service will be blocked. |
I tried calling customer service but the wait is over an hour - Can anyone here tell me if the hub will work or get disconnected.....
Thanks.
06-07-2021 01:48 PM
If you move to another location it sends you a email saying internet blocked. Asked if this is your new location say yes and it’s activated again. We summer in Alberta and Winter in BC. Ours works just fine.