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Telus Hub Question

Just Moved In

Yesterday I picked up a telus hub from a Telus retail store.  During the sales process I indicated it was for my RV (so obviously not fixed).  Today I set it up and once activated got the following email;



Thank you for choosing TELUS High Speed Internet with Smart Hub.

Now that your Smart Hub service is activated, we would like to remind you that TELUS High Speed Internet with Smart Hub is a fixed internet connection that can only be used at your designated service location.

In the event that your Smart Hub moves from this designated location, your internet service will be blocked.


I tried calling customer service but the wait is over an hour - Can anyone here tell me if the hub will work or get disconnected.....




Just Moved In

If you move to another location it sends you a email saying internet blocked.  Asked if this is your new location say yes and it’s activated again.  We summer in Alberta and Winter in BC.  Ours works just fine.